HelloWorld, Inc. (referred to as the “Company”) has established this Privacy Policy (this “Policy”) to show how the Company collects, protects, shares, or uses your personal information (the “Personal Information”) in the services provided by the Company (the “Services”).
Please carefully read this Policy before using the Services. If you do not agree to the terms of this Policy, you may not use the Services. Definitions of terms hereunder are the same as those in the Terms of Use.
1 Information Company Collects
In this Policy, the Company may collect certain types of your Personal Information, in certain ways, as specified further below, including your identification, communication service usage history, and other information generated or accumulated in relation to your smartphones, PCs, and other devices.
(1) Personal Information the Company collects
To use the Services, you may be asked to provide the following Personal Information:
[For all Users]・Full name
・Country of origin
・Nationality
・Region of residence
・Email address
・Telephone number
・Date of birth
・Photo
・Gender
・Interest/Favorite things
・Language, language level
・Self-introduction
・Feedback, comments and reviews what you provide related to the Services
・Other information what you provide through registration forms provided by the Company
・Information provided through ID
・Occupation
・Family structures (including the names of family members)
・Pets and their types
・Allergy information
・Name of the school to which the guest belongs
・Recorded audio
・Presentation videos
・Videos shared through the screen sharing function
・Projected presentation materials
・Self-assessment as learning reflection
・Number of log-ins and log-in time
・Personal Information registered by you in other designated entry forms
(2) Personal Information the Company collects from other parties
When you authorize the linkage with external services, such as social networking services, while using the Services, the following Personal Information may be collected from those external services based on your consent at the time of authorization:
・Identification information, such as IDs used for the external service
・Other information that you have authorized to be disclosed to the linked service according to the privacy settings of the external service
(3) Personal Information the Company collects during the use of the Services
The Company may collect your Personal Information related to your access and use of the Services, including:
・Device information
・Log information
・Identification information generated through cookie technology
・Location information
・IP address
2 How Company Uses the Information Company Collects
The Personal Information the Company collects will be used for the following purposes:
(1) Provision, Improvement, and Development of the Services
・To provide the Services, register for the use of the Services, and confirm the identity
・To use for matching with other users (hosts or guests)
・To improve learning efficiency for your and teaching methods for teachers
・To maintain and protect the Services and improve their quality
・To respond to inquiries regarding the Services
・To inform you of promotions, after-sales services, and information on new products and services related to the Services
・To distribute information (including advertisements) regarding the Services and related third parties
・To notify you of changes to the terms and conditions of the Services
・To detect, prevent, and respond to fraudulent, abusive, spammy, or other harmful activities or violations of the Terms of Use
・For purposes associated with any of the above
(2) Research, Advertising, or Marketing.
The collected Personal Information may be used by the Company or third parties for marketing, consulting, display and broadcasting of advertisements, and research and analysis of data necessary for the development of new services, by creating statistical data processed into a format that cannot identify individuals. The information that will be processed and used in a form that does not identify individuals includes:
・Device information
・Log information
・Cookies and information generated through cookie technology
・Location information
・IP address
・Grade
・School name
・Number of practice and degree of progress
・Amount and content of speech
・Content of self-assessment
・Address
・Date of birth
・Gender
・Interests and likes
・Feedback, impressions, and reviews
・Other information registered by you on registration forms, contact forms, etc.
(3) Use of External APIs
Among the collected Personal Information, speech content and volume, projected presentation materials, and video images shared through the screen sharing function may be shared, in a format that does not identify individuals, with external entities that provide APIs for the video chat function.
3.Request for Discontinuation of Use
You may request the discontinuation of the use of all or part of your Personal Information in accordance with the method prescribed by the Company. In such cases, the Company will promptly discontinue the use of the Personal Information in accordance with its regulations. Please note that since the collection or use of certain Personal Information is a prerequisite for the Services, the Company will stop collecting such information only when you withdraw from the Services in accordance with the prescribed method.
4.Consent for Provision of Personal Information to Third Parties, and How to Opt Out
By using the Services, you agree in advance that their information will be provided to the matched/arranged hosts, guests, and registered guest users. Such information includes, name, address (only for Hosts), a region of residence (only for guests), age (only for guests), age-based generation (only for hosts), allergy information, photograph, gender/sex, country of origin, interest, favorite things, language, learning level, self-introduction, past usage history of the Services, past review for the Services, and any other information with your permission.
5.Provision of Personal Information to Third Parties
Except in cases where the disclosure of Personal Information is permitted under the Act on the Protection of Personal Information (the “Act”) or other applicable laws and regulations, the Company will not provide your Personal Information to third parties without your prior consent. However, this shall not apply in the following cases:
(1) When the Company outsources all or part of the handling of personal information within the scope necessary to achieve the purpose of use (e.g., advertising distribution, data analysis, marketing, etc.)
(2) When Personal Information is provided as a result of the succession of business due to a merger or other reasons.
(3) Cases in which the provision of Personal Information is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and obtaining your consent may impede the execution of such affairs.
(4) Other cases permitted under the Act or other applicable laws and regulations.
6.Security Management
To prevent the leakage of Personal Information obtained by the Company and to ensure its secure management, the Company will make best efforts to maintain and improve necessary security control measures, such as establishing regulations and enforcing them among employees. However, these security control measures do not guarantee that leakage of Personal Information cannot occur. Despite our best efforts, the Company will not be held responsible for any accidents caused by unauthorized acts of third parties or other similar incidents.
7.Requests for Disclosure of Personal Information
When you request the disclosure of your Personal Information in accordance with the provisions of the Act, the Company will disclose you the Personal Information without delay after confirming your identity (which may require presenting identification documents). If the requested Personal Information does not exist, the Company will notify you thereof accordingly. Please note that a fee of 500 Japanese Yen and actual costs per case will be charged for disclosing Personal Information.
8.Correction and Suspension of Use of Personal Information
(1) Correction and Suspension of Use of Personal Information
If you request the correction of your Personal Information in accordance with the provisions of the Act due to inaccurate information, or request the suspension of use of your Personal Information based on the grounds that it has been handled beyond the scope of the publicly announced purpose of use or collected through deception or other wrongful means, or request the suspension of the provision of the retained Personal Information to third parties due to violations of the provisions of the Act regarding restrictions on the provision of Personal Information, the Company will verify the your identity (by requesting identification documents) and proceed to correct the Personal Information, suspend its use, or suspend its provision to third parties. You will be notified of the actions taken. If, based on reasonable grounds, the Company decides not to fulfill your request for correction, suspension of use, or suspension of provision to third parties, you will be notified thereof accordingly.
(2) Deletion of Personal Information
If you request the deletion of your Personal Information, and the Company determines it necessary to comply with the request, the Company will verify your identity (by requesting identification documents) and proceed to delete the Personal Information. you will be notified thereof accordingly.
(3) Exemptions
The provisions of the preceding paragraphs 8.1 and 8.2 shall not apply in cases where the Company is not obligated to make corrections, suspend use, or comply with deletion requests under the Act or other applicable laws and regulations.
9.Contact for Inquiries
For any comments, questions, complaints, or other inquiries regarding the handling of Personal Information, please contact the Company by using the following details:
Address: 1-7-8 Chuo, Okinawa City, Okinawa 904-0004, Japan
HelloWorld Inc. Office
E-mail: info@hello-world.city
10.Revision of Privacy Policy
The Company will regularly review how the Company maintains Personal Information to ensure operational compliance and continuous improvement. As necessary, the Company may update or change this Policy. In the event of any material revisions, you will be notified in accordance with the Company’s prescribed method. Continued use of the Services after the revision shall be deemed as agreement to the revised Policy. However, in the case of content changes that require your consent under the Act or other applicable laws and regulations, your consent shall be obtained as appropriate by the Company.
11.Prevailing Language of Privacy Policy
This Policy was originally prepared in the Japanese language. In the event of any discrepancy between the English and the Japanese language version regarding the interpretation of this Policy, the Japanese-language version shall prevail.
End
Most Recent Update: September 25, 2024